The numbers
Financial key performances
Service revenues
€ millions
5,215
- 2024
- 5,215
- 2023
- 5,045
- 2022
- 4,897
Free cash flow
€ millions
900
- 2024
- 900
- 2023
- 886
- 2022
- 862
Adjusted EBITDA AL 1
€ millions
2,508
- 2024
- 2,508
- 2023
- 2,420
- 2022
- 2,404
Dividend 2
€ cents
17.0
- 2024
- 17.0
- 2023
- 15.0
- 2022
- 14.3
Capital expenditure
€ millions
1,255
- 2024
- 1,255
- 2023
- 1,248
- 2022
- 1,206
Return on capital employed 3
14.4%
- 2024
- 14.4%
- 2023
- 14.1%
- 2022
- 13.1%
Total Shareholder Return (TSR) 4
18%
- KPN 2024
- 18%
- Telco index 2024
- 22%
Sustainability-related key performances
Scope 1 emissions (gross)
in metric tons CO₂e
6k
- 2024
- 6k
- 2023
- 9k
- 2022
- 12k
Scope 2 emissions (location based)
in metric tons CO₂e
118k
- 2024
- 118k
- 2023
- 132k
- 2022
- 207k
Scope 3 emissions
in metric tons CO₂e
813k
- 2024
- 813k
- 2023
- 795k
Reuse and recycling
88%
- 2024
- 88%
- 2023
- 87%
- 2022
- 87%
Fiber footprint
Share of KPN
56%
- 2024
- 56%
- 2023
- 52%
- 2022
- 46%
5G coverage in the Netherlands
98%
- 2024
- 98%
- 2023
- 97%
- 2022
- 95%
Women at the sub-top (senior management)
33%
- 2024
- 33%
- 2023
- 28%
- 2022
- 29%
Employee survey score for engagement
81%
- 2024
- 81%
- 2023
- 83%
- 2022
- 81%
NPS consumer
16
- 2024
- 16
- 2023
- 16
- 2022
- 17
NPS business
4
- 2024
- 4
- 2023
- 5
- 2022
- 3
Realized improvements on corrective action plans
97%
- 2024
- 97%
- 2023
- 98%
- 2022
- 94%
Completion of code of conduct e-learning
89%
- 2024
- 89%
- 2023
- 93%
- 2022
- 93%
Privacy reputation 5
61%
- 2024
- 61%
- 2023
- 61%
- 2022
- 69%
Substantiated complaints regarding breaches of customer privacy
37
- 2024
- 37
- 2023
- 55
- 2022
- 66
Employees in target group who are SecurX certified 6
2,964
- 2024
- 2,964
- 2023
- 915
1 KPN defines EBITDA as operating result before depreciation (incl. impairments)
of PP&E and amortization (incl. impairments) of intangible assets. Adjusted
EBITDA after leases are derived from EBITDA and are adjusted for the impact
of restructuring costs and incidentals (”adjusted”) and for lease costs, incl.
depreciation of right-of-use assets and interest on lease liabilities (”after leases”
or “AL”). Reconciliations can be found in Appendix 2
2 To be proposed at the AGM 2025
3 Net operating profit less adjustments for taxes divided by capital employed
4 Rebased to KPN’s closing price on the last trading day of 2023
5 Dutch population think their data is safe with KPN
6 Extended scope in relation to 2023